Terms & Conditions

Last Updated: 24 October 2025

Company: Wine Nod Pte. Ltd. ("Wine Nod", "we", "us", "our")

Registration: 202405824K

Governing Law: Republic of Singapore

Welcome to Wine Nod: a members only wine storage and marketplace platform designed for collectors who value convenience, care, and transparency. By accessing or using our website, mobile application, or any related services (collectively, the "Platform"), you agree to the following Terms & Conditions.

1. Membership & Eligibility

Membership is open to individuals aged 18 and above residing in Singapore. By subscribing, you represent that all information provided is accurate and current. We reserve the right to refuse, suspend, or terminate membership at our discretion if misuse, non-compliance, or breach of these terms occurs.

2. Membership Tiers & Fees

Wine Nod offers the following membership options:

Member (Free)

  • •Storage: SGD 1 per bottle/month
  • •Delivery: SGD 25 per 24 bottles
  • •Includes inventorying, condition evaluation, and marketplace access.

VIP Member (SGD 49.90/month)

All Member benefits plus:

  • •Complimentary virtual address for deliveries in Singapore
  • •Home pickup: SGD 50 per trip
  • •Priority access to events and early features.

All fees are in Singapore Dollars (SGD) and exclusive of prevailing taxes unless otherwise stated. Membership fees are billed monthly and are non-refundable except as specified in the Termination & Refunds section.

3. Wine Storage & Handling

All wines must be legally owned and free of encumbrance. Storage is provided under controlled temperature and humidity conditions. Condition evaluations do not constitute authentication. Wines are stored at our authorised third-party warehouse partners that meet Wine Nod's standards.

4. Pick-Up, Delivery & Virtual Address

Pickup and delivery services are available only within Singapore:

  • •VIP members may schedule home pickups (SGD 50/trip).
  • •Standard delivery is SGD 25 per 12 bottles.
  • •VIP members may use the Wine Nod's virtual delivery address for incoming shipments in Singapore. Wine Nod is not responsible for damages or losses caused by external couriers.

5. Marketplace Transactions

The Wine Nod Marketplace allows members to list, buy, and sell wines.

  • •All wines listed must be stored with Wine Nod and accompanied by required documentation.
  • •Sellers must hold a valid liquor licence in Singapore in accordance with the Singapore Police Force Liquor Licence Regulations. It is the sole responsibility of the seller to ensure full compliance with all licensing, excise, and regulatory obligations before listing any wines for sale. Wine Nod reserves the right to suspend, remove, or refuse any listings found or suspected to breach applicable regulations, including unlicensed sales. You may refer to the official guidelines and application process via the Singapore Police Force Liquor Licence Portal.
  • •Seller transaction fee: 5% of sale price.
  • •Buyer processing fee: 1.5 – 3.5% depending on payment method.
  • •All payments are processed securely via Stripe.
  • •Wine Nod does not hold, control, or manage funds on behalf of members and does not guarantee the completion or quality of any transaction. All transactions are conducted at the sole discretion and risk of the participating members.

6. Wine Provenance & Authenticity

"Verified" provenance means only that Wine Nod has received supporting documentation from the seller; it does not constitute independent verification or authentication. Sellers are solely responsible for the accuracy of provenance and authenticity claims. Buyers must exercise due diligence and discretion before purchasing. Wine Nod expressly disclaims any warranty or representation, whether express or implied, regarding the authenticity, provenance, or valuation of any wine listed on the Marketplace.

7. Liability, Insurance & Disclaimers

Storage & Handling

Wines stored under Wine Nod are covered by a facility-level insurance policy arranged through our appointed storage partners, covering fire, lightning, flood, and theft by forcible entry. Coverage applies to the facility as a whole and does not extend to individual bottles or members' declared valuations. Exclusions include deterioration, label or cork damage, leakage, disappearance, or handling by unauthorised third parties. Wine Nod's liability is limited strictly to the extent recoverable under the applicable insurance policy. We are not liable for indirect, incidental, or consequential losses (e.g., market value decline or enjoyment loss). Members are encouraged to obtain private insurance for high-value wines.

Marketplace Platform & Transactions

Wine Nod acts only as a digital platform provider. We are not an agent, broker, reseller, or intermediary. We do not own, take title to, or guarantee wines listed by members. Wine Nod operates solely as a digital platform provider and facilitator of member-to-member interactions. Buyers are encouraged to exercise due diligence and independent judgment prior to any transaction.

Payments, Disputes & Stripe Policy

All payments are processed by Stripe under its Terms of Service and Privacy Policy. Wine Nod does not collect or store complete payment card details. Stripe manages all authorisations, settlements, refunds, chargebacks, and anti-fraud checks. Any payment disputes or chargebacks will be handled directly by Stripe. Wine Nod will assist members but cannot override or reverse Stripe's decisions.

Liability Disclaimer

Wine Nod is not responsible for, and expressly disclaims liability for:

  • •Misrepresentation, omission, or fraud by sellers or buyers
  • •Payment disputes, chargebacks, reversals, or failed transactions
  • •Loss, damage, or non-delivery after sale or transfer
  • •Breach of licensing, taxation, or excise obligations by members

All transactions occur solely between members and at their own risk.

8. Termination & Refunds

Members may cancel by emailing hello@winenod.co with two (2) weeks' notice before the next billing cycle. During this period, members must arrange pickup or delivery of stored wines. A two (2) week goodwill grace period follows subscription expiry; uncollected wines thereafter are considered forfeited and may be disposed of without further notice nor compensation. No refunds for partial months or unused services. Refunds apply only to administrative errors, processed within 7 working days subject to Stripe's Refund Policy.

9. Indemnification

Members agree to indemnify and hold harmless Wine Nod, its officers, employees, and partners from any claim, demand, loss, or damage (including legal costs) arising from:

  • •Violation of these Terms
  • •Breach of licensing or regulatory requirements
  • •Misrepresentation or unauthorised use of the Platform
  • •Third-party claims related to wines listed, sold, or delivered through the Platform

10. Intellectual Property

All content on the Platform (including text, images, logos, and software) is protected under copyright laws. You may not copy, reproduce, or distribute any part of the Platform without prior written consent.

11. Governing Law

These Terms are governed by the laws of the Republic of Singapore. Any disputes shall be submitted to the exclusive jurisdiction of the Singapore courts.

12. Updates to This Terms & Conditions

Wine Nod reserves the right to update these Terms & Conditions at any time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact

For questions or feedback, please contact: hello@winenod.co